Product and Service Quality
QUALITY ASSURANCE IS OUR GUARANTEE
What Quality Looks Like at MSI
At MSI Pipe Protection Technologies, we never take product or service quality for granted. In fact, in all aspects of our products and service, maintaining a high standard of quality is of utmost importance. All employees are actively encouraged to participate in process improvement programs where their contribution to the company quality policy is recognized. Our customers have come to expect the reliability they receive when they purchase MSI products and the peace-of-mind in knowing that we back our products with outstanding service and high quality.
Within our commitment to helping you deliver, is a clear understanding of your needs as a customer, the integration of risk-based thinking into our business processes, and our continued compliance with ISO 9001:2015.
MSI Pipe Protection Technologies has been ISO 9001 certified since 1997. When it comes to manufacturing quality products, we maintain these requirements for an exceptional quality management system, in every process. We regularly strive for continuous improvement throughout our entire organization by providing our employees with the proper training, tools, and information to enhance MSI’s quality of both our products and our service. Our products are designed to meet all relevant standards for drill pipe inspection companies, helping you elevate the level of quality and reliability at your drill sites.
The MSI Pipe Protection Technologies Standard of Performance
- Industry and custom design excellence
- High volume production capacity
- On-time delivery
- Unbeatable service levels
- Proven in-field results
Quality of Service
At MSI Pipe Protection Technologies, we want you to know that we treat service quality, just as high as product quality. Our exceptional customer service can be seen throughout the entire organization from your first point of contact during the quoting or product selection phase, to the timely delivery of our products at your door. Whether you need to inquire about which of our pipe protection products best would meet your unique project needs, or to place a routine re-order, we are here to give you the same level of accuracy and consideration you have come to expect from other OCTG supply companies. Our mission is simple; to help you deliver.
MSI Pipe Protection Technologies maintains strict testing criteria for each pipe protection product we manufacture. We utilize the most rigid form of testing to routinely inspect the following areas:
HI/LOW TEMP ENVIRONMENT
Our state-of-the-art quality lab has been redesigned with you in mind. In our lab, you will find top-of-the-line testing equipment from the use of a coordinate measuring machine to our use of various Gagemaker tools including Mic Trac. MSI is also equipped for extreme high and low-temperature testing in which we can test for temperatures well outside of the standard -50°F to 150°F required by the American Petroleum Institute (API). The use of vibration table to perform tests in accordance with MIL-STD-810c and additional testing equipment such as impact, strip out, and corrosion testers, round out MSI’s high-quality testing equipment.
As part of our effort to continuously improve, we have adopted the use of robotics on more than 50% of our injection molded machines to consistently remove parts from the machine and assist in the post mold cooling process. In combination with our tight molding tolerances, we use a proprietary blend of resin that ensures the best performance possible, but we don’t stop there. We are always looking for ways to improve our current blends for even better performance.