How MSI Prioritizes Product Quality and Customer-First Service


When working with a drill pipe protection company, product quality and customer service can’t be overlooked. Without innovative product design and an available, understanding customer service team, your orders would fall through the cracks.


That’s why our team at MSI Pipe Protection Technologies prioritizes these aspects of our business. Keep reading to learn more about how we continue to deliver products of the highest quality and unbeatable service levels. 

Product Quality Assurance Checks

The ISO is responsible for monitoring compliance for producers and manufacturers of thread protectors and other pipe protection products. At MSI, we have been ISO 9001 certified since 1997, and continue to uphold our certification through our quality assurance checks. 


The variety of checks we have in place ensure that the products and systems you order will arrive without issue and won’t damage your pipe. Our quality standards include optimizing quality management systems in every process, focusing on customer service, and always looking for ways to improve. MSI also fills out a quality manual, like all other ISO 9001-certified businesses, to prove compliance. 


A Collaborative Mindset


An important way that we achieve our high quality is by involving our employees at every level. We encourage all of our workers to contribute to and participate in our process improvement programs. This way, nothing gets overlooked! With the proper training, tools, and information, our customers have peace-of-mind that MSI is knowledgeable about our products and services, whether you need pipe fitting storage systems or heavy duty thread protectors.

High Customer-First Service Standards

Same as our product quality standard, we take our customer service level seriously. Many customers choose to work with us because of our high-quality products, but they stay when they realize just how important customer-first service is to us!  You can rely on our team members from the first point of contact during the quoting process to the time your thread protection sleeve or OCTG pipe arrives at your doorstep.


Are you looking for high-quality pipe protection products that fit your needs? Call us today at MSI Pipe Protection Technologies. We’ll walk you through our products to find the right fit for your project. Don’t hesitate to reach out when you’re looking for great precision pipe products backed by decades of proven service excellence.


MSI has the perfect pipe protection products for your needs.

Browse our online catalog, call, or email us for more information.

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